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We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return free of charge. 

Incorrect items ordered by you the customer, are subject to a 3% restocking fee upon refund request. There is no restocking fee if we are exchanging for the correct item. Customer is responsible for all return shipping charges. 

There is no fee on refunds due to items being on backorder.